What applies when you book a brand evaluation or work with us.
These terms apply between you and DE Agency. Booking a brand evaluation, or engaging us for any service, means you accept them. If you have a question about anything here, write to contact@de-agency.com before you book.
The fee is 350 euros and buys two hours with our team.
You will receive a short questionnaire to complete before the first call. If we are aligned afterwards, we follow up with a proposal for ongoing work, priced separately.
The evaluation is advice and recommendations. It is not a guarantee of any commercial outcome, and we do not promise sales, stockists, coverage or follower numbers.
350 euros is the total you pay. No VAT is currently charged. If that changes once our company is registered for VAT, the price shown at the point of booking will always be the amount you are charged.
Payment is taken by Stripe at the time of booking. Card details go directly to Stripe and never reach us. Your booking is confirmed by email once payment succeeds.
You can move your call once at no cost, provided you give us at least 24 hours notice. Write to contact@de-agency.com and we will find another time.
With less than 24 hours notice, or if you do not attend, the fee is retained. We hold the slot, prepare for it and turn other work away, which is what the fee covers.
If we have to move a call, you can choose another time or ask for a full refund.
Most people who book are buying on behalf of a brand or business, and the terms above apply in full. If you are booking as an individual rather than for a business, consumer law gives you additional rights that we cannot take away.
You have 14 days from booking to change your mind. If your call has not yet taken place, you can cancel within that period and receive a full refund. Once the call has taken place, the service has been delivered and the right no longer applies.
By booking a call that falls inside those 14 days, you are asking us to begin before the period ends, and you accept that the right to cancel ends once the call has happened. To cancel, write to contact@de-agency.com and say so. No particular form of words is needed.
Anything you share with us about your brand, your numbers or your plans stays between us, and we do not publish client names or results. We ask the same of you regarding our recommendations and materials.
Everything on this site, including copy, structure and imagery, belongs to DE Agency or is used with permission, and may not be reproduced without our agreement.
Materials we prepare for you during an engagement are covered by the terms of that engagement, which we set out in the proposal.
We take care over the advice we give, but decisions about your brand remain yours. Where we are liable to you, our liability is limited to the fees you have paid us.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
If something has gone wrong, write to contact@de-agency.com first and we will work to put it right. We would always rather hear about it than not.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, this does not remove the protection of the consumer law of the country you live in.
We may update these terms. The version published here when you book is the version that applies to that booking.
Last updated 15 August 2026.